Depending on the directory in which you search, you may find more than two dozen furnace companies in Akron, Ohio. How do you go about choosing the best one to meet your needs?
Price is not always an indicator of quality
Furnaces form the foundation of the heating, ventilating, and air conditioning (HVAC) system of your home. They are the invisible workhorses that keep you warm in the winter and may be a component of the system that keeps you cool in the summer. With such an important function in every home, furnaces are not cheap. Unfortunately, price is not always an indicator of furnace quality. When considering quotes from furnace companies, ensure that you’re comparing “apples-to-apples”. Does a lower-priced quote include lower-quality materials even if the furnace itself is identical across quotes? Does the quote include extra services, such as a heating-need evaluation or first scheduled maintenance? Decide what price factors are important to you, and choose a quote with those quality expectations in mind.
The lowest price is not always the best deal
Not all furnace companies clearly indicate the inclusion of all labor costs, required evaluations, or ongoing maintenance on their quote to keep prices low. Make notes about what services are included and which furnace companies exclude certain services included by others. Ask why one company excludes the cost of the initial evaluation, for example, if other furnace companies include it in their quotes. Ask questions about line items that are unclear. Carefully review all the fine print on every quote, and make sure that you understand the implications of all exclusions and limitations. The lowest price is not always the best deal once you’ve considered the fine print, included services, and other factors. Once you’ve decided what services meet your requirements, choose a quote with those expectations in mind.
Customer service is the key
When working with two or more furnace companies to choose the best contractor for your needs, consider the way each company answers your questions and provides information. Were the sales professionals courteous? Knowledgeable? Were sweeping but overly general promises made that weren’t included in the quote? Keep in mind that over the course of a new furnace installation or furnace repair, you may need to interact with several professionals in the furnace company’s organization, from schedulers to technicians themselves, to customer service representatives.
…to choose the best contractor for your needs, consider the way each company answers your questions…
You may find that the sales professional seems knowledgeable and clear enough when answering your questions, but what happens when you call to schedule future service? Is each employee answering the phone efficient, helpful, and friendly? Do the service technicians take the time to explain what they’re doing and help you to understand the service provided? When you consider how important a long-term relationship with your heating contractor is, it’s not price that separates the excellent furnace companies from the mediocre. Customer service is key.
Why Jennings Heating?
Jennings Heating is Akron, Ohio’s best heating contractor. Only the highest quality, time-tested, industry-recognized, and most reliable furnaces and parts are recommended and installed. You’ll never find fine print on a Jennings work order, invoice, or sales receipt. Count on us to answer your questions and provide the clear and easily-understandable information you need to make a purchase decision. At Jennings Heating, your satisfaction is our number-one priority. Our company goal is to keep you “MORE THAN SATISFIED”. Contact Jennings Heating today.